Refund policy

Refund Policy
We value our customer's experience and it is our company's priority to ensure you are 100% satisfied however with your purchase. In the event you are not, please see our refund policy below:

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Returns
Unfortunately, we will not offer customers a refund or exchange 30 days post-purchase.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. All eligible refunds are returned to customers in the form of store credit or credit/debit card used at the time of payment. No exceptions. Refunds will not be granted for any item, not in its original condition, is damaged post-sale or missing parts for reasons not due to our error.

Additional non-returnable items:
Gift cards

To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund in the form of store credit will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5-7 business days.

Late or missing refunds (if applicable)
If you haven’t received your store credit within 5 business days please contact us at servenslaycustomerservice@gmail.com.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at servenslaycustomerservice@gmail.com and send your item to 6401 Gateway Drive #53406 Indianapolis, IN 46254

Gifts
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will process the store credit to the gift giver.

Shipping
To return your product, you should mail your product to 6401 Gateway Drive #53406 Indianapolis, IN 46254

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are shipping an item over $75, we recommend using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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